AUSWR
The Association of U S West Retirees
 

 

 

An interview with Scott Russell, CenturyLink's Denver-area general manager

 

By Andy Vuong
The Denver Post

March 21, 2011

 

The combined Qwest and CenturyLink a merger that's expected to close April 1 will feature a locally focused operating model.

The new company, to be called CenturyLink and based in Monroe, La., will be separated into six regions and include three dozen general managers who report to their respective regional presidents.

Colorado will have two general managers: Scott Russell, who will cover metro Denver and northern Colorado, and Mike Burnett, who will cover southern and western Colorado. They will report to Denver-based Mountain Region president Kenny Wyatt.

Russell, 43, has 11 years of experience with Qwest and predecessor US West, most recently in a marketing role. The Denver Post interviewed Russell on Friday.

Q: What does your role with the new company entail?

A: I'm going to be accountable for everything that CenturyLink is delivering to customers in Denver and northern Colorado. The way that CenturyLink goes to market today is that shared resources in the business are all oriented toward serving the customer and being responsive to what that general manager is seeing in that market and then reacting very quickly to opportunities.

Q: What factors were considered in dividing Colorado into two markets?

A: We're looking for unique market characteristics in terms of how to organize our people and our resources. Denver and Fort Collins that I-25 corridor and east from there has some things that are very common. There are obviously some differences. And then Colorado Springs and the Western Slope, there's a little more synergies there in terms of how the customer base is set up and how we can best set up our support teams to be successful.

Q: What's different between this model and the way Qwest operates today?

A: The commitment to the customer is not changing. What's different in terms of how we're operating is CenturyLink believes that we need to be as close to the customer as possible. By putting more executive leadership down into the market taking geographies and making them smaller we can mobilize and act quickly. That to me is the next evolution of how these two companies are coming together and the real power that we can provide.