An interview with Scott Russell, CenturyLink's Denver-area general manager
March 21, 2011
The combined Qwest and CenturyLink — a merger that's expected to close April 1 — will feature a locally focused operating model.
The new company, to be called CenturyLink and based in
Russell, 43, has 11 years of experience with Qwest and predecessor US West, most recently in a marketing role. The Denver Post interviewed Russell on Friday.
Q: What does your role with the new company entail?
A: I'm going to be accountable for everything that CenturyLink is
delivering to customers in
Q: What factors were considered in dividing
A: We're looking for unique market characteristics in terms of how
to organize our people and our resources.
Q: What's different between this model and the way Qwest operates today?
A: The commitment to the customer is not changing. What's different in terms of how we're operating is CenturyLink believes that we need to be as close to the customer as possible. By putting more executive leadership down into the market — taking geographies and making them smaller — we can mobilize and act quickly. That to me is the next evolution of how these two companies are coming together and the real power that we can provide.